ROI Statistics

Forrester Research reports that centralized client systems management drives standardization, improves end user service levels, increases the accuracy of asset tracking, and reduces overall support costs by an average of 15% to 20%.

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One Customer's Story

"We purchased it for our campus last year since we only have 2 staff on-hand to deal with technology support [desktop management] for over 700 computers. We have it loaded on a networked server and are able to use it for:

1) PC Anywhere type troubleshooting - we can actually link to a computer on the network and either take control of it or share control with the user. This has helped us set up printers, show how to use software products, teach staff a quick tip or two, install software updates, etc.

2) Get inventory information about all software used on the computer. Recently we used it to find out how many users have the old Adobe Acrobat Reader software on them and then we were able to use step one to load the new version on them. We can also keep an inventory of all of our software use and license tracking using the software. It takes only a few minutes to gather all the data which can be exported into Excel or an Access database.

3) I have used it to load software from a CD in my drive to the computer across the campus. This has saved a tremendous amount of time.

There are lots of other uses for it that we haven't even managed to have time to use yet but it seems to be a really valuable tool once you get it. There are scripts you can set up to run a group maintenance or update overnight that will even allow computers to "wake up on LAN" for running programs.

Overall we have been really happy with the product. Now we can run a lot of our tech-support from our offices without having to physically move to the users' machines. "

Joel Adkins
Curriculum Integration Specialist, Westlake HS/NGC

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More on Desktop Management

Desktop Management Tools from Download.com

Desktop Management White Paper - Bringing Sanity to a Nightmare of Patches

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* Source: Maritz Research, Companies looking for ways to increase employee productivity may find the answers in computer security.
** Source: Fiberlink KnowledgeBase: Freedom Communications press release, October 28, 2004
*** Source: Forrester Research, Planning for Client Systems Management Requires C-Level Executive Support.