1.

Have you ever swapped out a part that wasn't the actual problem?

2.

Have you ever had trouble tracing down an intermittent fault?

3.

Have you ever spent more time fixing a PC than you felt that you could charge the customer?

4.

Have you ever had to 're-fix' a PC 'free of charge'?

5.

Have you ever had to re-install all the software in order to clean up virus damage?

6.

Have you ever had a customer who lost his data and you could not recover it?

7.

Have you ever had hard drives that you were unable to troubleshoot and repair?

8.

Has your work ever been questioned by a customer or lost a customer because they felt you had not done a good job?