|
|
 |
England - South
|
Company Name:
|
Sienar Systems Limited
|
|
|
WEB ADDRESS:
|
www.sienar.co.uk
|
|
Company Telephone:
|
01273 492316
|
|
Company Address:
|
50 Wantley Hill, Henfield, West Sussex, BN5 9JS
|
|
Company Activity:
|
Sienar Systems offer a complete IT Service to Small
businesses and home users from supply and installation
to troubleshooting.
|
|
Areas of Expertise:
|
Wireless LAN, Microsoft Windows, TCP/IP Networking,
Thin Client ans Terminal Server, Remote Access and Security
|
|
Geographical areas:
|
Sussex and the South East of England, if a client has
networks outside of these regions we can still offer
support for them, our furthest client is Antigua
|
|
Tools used:
|
Universal
Diagonostic Toolkit
|
|
How tools help:
|
To be able to diagnose exactly where the problem lies
takes away the trial and error of swapping out hardware
to try and find the issue.
|
| |
|
Company Name:
|
Computersmiths
|
|
|
WEB ADDRESS:
|
www.computersmiths.co.uk
|
|
Company Telephone:
|
01722416750
|
|
Company Address:
|
31 Avon Terrace, Salisbury, SP2 7BT
|
|
Company Activity:
|
Custom built PC's, repairs and upgrades
|
|
Areas of Expertise:
|
Hardware and software support
|
|
Geographical areas:
|
Salisbury, Wiltshire, Dorset & Hampshire
|
|
Tools used:
|
Micro-Scope,
Universal
Diagonostic Toolkit
|
|
How tools help:
|
The toolkit takes a lot of the guesswork out of diagnosing
faults enabling repairs to be done quicker and therefore
cheaper for the customer.
|
| |
|
Company Name:
|
Kruse Internet Services
|
|
|
WEB ADDRESS:
|
www.kruse.co.uk
|
|
Company Telephone:
|
0208 2245976
|
|
Company Address:
|
26A Pemberton Road, East Molesey, KT8 9LH
|
|
Company Activity:
|
Internet Marketing, SEO.
|
|
Areas of Expertise:
|
On-Page Optimisation.
|
|
Geographical areas:
|
UK
|
|
Tools used:
|
Micro-Scope
|
|
How tools help:
|
I obviously depend on my computers for my work, they
need to be in good shape. Micro-Scope helps me to keep
them that way.
|
| |
|
Company Name:
|
N-CIS
|
|
|
WEB ADDRESS:
|
www.n-cis.com
|
|
Company Telephone:
|
01638 743710
|
|
Company Address:
|
Office 4, The Old Blacksmiths Yard, Newham Lane, Burwell,
Cambridge, CB25 0EA
|
|
Company Activity:
|
IT Management for B2B, IP security using network based
security cameras. Home and Office PC's and Server builds
and repairs. Antivirus, networking & Wireless etc.
|
|
Areas of Expertise:
|
IT deployment and consultancy to get the most from
your IT investment.
|
|
Geographical areas:
|
East Anglia, mainly Ely,Cambridge, Ipswich, Newmarket
areas
|
|
Tools used:
|
Micro-Scope,
EraserDisk
|
|
How tools help:
|
It has helped in Clients knowing that their old machines
have been disposed of without the risk of Bank or other
confidential details going to the wrong hands.
|
| |
|
Company Name:
|
Prototech Electronics
|
|
|
WEB ADDRESS:
|
www.prototechelectronics.co.uk
|
|
Company Telephone:
|
01308 420122
|
|
Company Address:
|
Clarence House, 13 West Bay, Bridport, Dorset, DT6
4EN
|
|
Company Activity:
|
We do sales of Desktops & Laptop computers. We
stock a large amount of PC accessories and have a service
centre for all upgrades & repairs.
|
|
Areas of Expertise:
|
Sales, service calls, upgrades and repairs
|
|
Geographical areas:
|
Bridport and all surrounding areas
|
|
Tools used:
|
Micro-Scope,
Post-Probe,
MemScope
|
|
How tools help:
|
Micro-Scope tests can be left to run unmonitored which
frees up time to concentrate on other repairs, correctly
diagnosed faults can help towards getting the repairs
done successfully first time round.
|
|
Examples:
|
I had one very frustrating machine which Micro 2000's
memchecker helped me with. Ram replaced and problem
solved.
|
| |
|
Company Name:
|
Barnet Schools ICT Support Service (formerly
barnet schools technical support)
|
|
|
WEB ADDRESS:
|
www.lgfl.net/lgfl/leas/barnet/accounts/schools-ict-support/Home.htm
|
|
Company Telephone:
|
0208 359 3411
|
|
Company Address:
|
Manorside School, Squires Lane, Finchley, London, N3
2AB
|
|
Company Activity:
|
We provide full ICT and AVA support for schools in
the London Borough Of Barnet
|
|
Areas of Expertise:
|
ICT and AVA in the education sector
|
|
Geographical areas:
|
North London
|
|
Tools used:
|
Micro-Scope,
USB-Scope,
Post-Probe
|
|
How tools help:
|
They are invaluable tools for quickly diagnosing hardware
and some software problems on a wide range of PCS and
laptops.
|
|
Examples:
|
I find myself using Usb-scope regularly for diagnosing
usb connection problems on laptop computers.
|
|
Tips:
|
Micro-scope is particularly useful for finding memory
and graphic chip problems on laptop and desktop computers
without having to dismantle the unit.
|
| |
|
Company Name:
|
F1 Key Computers
|
|
|
WEB ADDRESS:
|
www.f1-key.co.uk
|
|
Company Telephone:
|
(023) 8098 8463
|
|
Company Address:
|
Unit 19 Solent Business Centre, Millbrook Road West,
Southampton, SO15 0HW
|
|
Company Activity:
|
PC sales and repairs for home and business customers,
plus small business IT solutions
|
|
Areas of Expertise:
|
Wireless networks, general computer / laptop repairs,
small business solutions
|
|
Geographical areas:
|
Hampshire
|
|
Tools used:
|
Micro-Scope
|
|
How tools help:
|
Micro-Scope takes out the guess work and the 'swap
it and see' method meaning we are consistant in our
approach and much quicker at doing it.
|
|
Examples:
|
A laptop hard drive had become corrupt, customer tried
to restore windows which failed, the manufacturer told
customer he needed a new hard drive which he bought,
but still did not work, he was then told that his restore
disc was faulty and was sent a new one, this failed
too. The customer came to us at this point, expecting
us to say it was not worth fixing, within a day he had
it back working fine - Micro-Scope found a problem with
one of his RAM chips which we were able to replace and
run his restore disc with no problems.
|
|
Tips:
|
Understand your tools inside out - they can normally
do more than you use them for!
|
| |
|
Company Name:
|
TCG Computer Services Limited
|
|
|
WEB ADDRESS:
|
www.tcgcomputerservices.com
|
|
Company Telephone:
|
01256 462 332
|
|
Company Address:
|
14 Little Copse Chase, Chineham, Basingstoke, RG24
8GL
|
|
Company Activity:
|
IT services for Small / Medium Companies
|
|
Areas of Expertise:
|
Servers, Networking etc
|
|
Geographical areas:
|
Hampshire and Isle of White
|
|
Tools used:
|
Micro-Scope
and POST-Probe
|
|
How tools help:
|
They help me to quickly find the answer for many of
the problems that would otherwise take a long time without
these kinds of diagnostic tools.
|
| |
|
Company Name:
|
ITinHouse
|
|
|
WEB ADDRESS:
|
www.itinhouse.co.uk
|
|
Company Telephone:
|
07092 114510
|
|
Company Address:
|
81 Warwick Road, Sutton, Surrey, SM1 4BL
|
|
Company Activity:
|
Network Installations, PC and laptop repairs, Offsite
data backup, Web Hosting & Email Services. Antivirus
& Spyware removal.
|
|
Geographical areas:
|
South London and Surrey Areas
|
|
Tools used:
|
Universal
Diagnostic Toolkit
|
|
How tools help:
|
I can be sure that the results given by the microscope
Kit are accurate and trustworthy allowing me to give
my customers a quicker fix and turnaround of there PC's.
|
|
Examples:
|
When I first made a purchase of this kit several years
ago I have to say it was purely out of curiosity. I
was well prepared to send it back after finding that
I could do most of the diagnostics my self with all
the freeware utils around. However within 2 days it
had already re-paid for itself. I had 3 PC's in from
1 site. Windows had a problem restarting on all of them.
I found that all the HD's had bad sectors on them and
chose to low level format them. It cured the problem
and I returned them with a clean bill of health. I wouldn't
have been able to do that without the diagnostic software.
It saved us a lot of time a great investment.
|
|
Tips:
|
Use it even when you don't think you need to.
|
| |
|
Company Name:
|
Proactive Computing
|
|
|
WEB ADDRESS:
|
http://www.proactivecomputing.org
|
|
Company Telephone:
|
07918 175127
|
|
Company Address:
|
115 Dobree Park, Rockwell Green, Wellington, Somerset,
TA21 9RT
|
|
Company Activity:
|
We provide IT support services to charities, non-profit
organizations, community groups and qualifying individuals.
Additionally we perform PC recyclig and via our www.it4kids.org
campaign try and help children and community groups
obtain PC skills and opportunities both within the UK
and Worldwide.
|
|
Areas of expertise:
|
We specialize in IT technical support, PC Recycling
and custom PC Building.
|
|
Geographical areas:
|
Somerset and Devon
|
|
Tools used:
|
Micro-Scope
|
|
How tools help:
|
The ability to quickly identify, test and log the makeup
of systems assists us in maintaining our computer records
as to system architecture and configuration of computers
supplied by us. Secure wiping the hard drives ensures
Data Act compliance and that our equipment donators
are protected from risk of data loss / fraud - this
being an essential part of our service.
|
|
Examples:
|
Having been in the industry for 20 years I have seen
companies and individuals use just FDISK to try and
ensure data erasure. It does not work? Micro-Scope 2000(Secure
Wipe) does the job right....just the way we like it
as A+ qualified Technicians.
|
|
Tips:
|
Take the time to learn the true capabilities! It's
awesome as to what can really be done with Micro-Scope.
|
|
Other Info:
|
Remember to update the software / products. The IT
industry is in constant flux...it really helps to have
Up-to-date diagnostic tools.
|
| |
|
Company Name:
|
Tuff Computers Ltd
|
|
|
WEB ADDRESS:
|
http://www.tuffcomputers.co.uk
|
|
Company Telephone:
|
01322 286898
|
|
Company Address:
|
Unit 1, City Arms House, 125-127 London Road, Stone,
Kent. DA2 6BH
|
|
Company Activity:
|
Hardware reseller, PC builds & upgrades, system repairs,
networks and broadband.
|
|
Areas of expertise:
|
PC repairs, hardware sales, network installations
|
|
Geographical areas:
|
Kent and the remaining south east, London
|
|
Tools used:
|
Micro-Scope
& POST-Probe
|
|
How tools help:
|
It gives me an indication straight away of the problem
and which part is failing, the report function is especially
essential to my clients needs
|
|
Examples:
|
PC kept rebooting, customer dropped it to me and within
a few hours using Micro-Scope & POST Probe we had diagnosed
the issue and repaired the machine so that the customer
had it back within 1 day
|
|
Tips:
|
Read the books thoroughly.
|
|
Other Info:
|
Many thanks for a great tools pack.
|
| |
|
Company Name:
|
2nd MCS (Direct-PC)
|
|
|
WEB ADDRESS:
|
www.2ndmcs.co.uk
|
|
Company Telephone:
|
0208 9083939
|
|
Company Address:
|
Unit G7 - Wembley Commercial Centre, East Lane, North
Wembley HA9 7XX
|
|
Company Activity:
|
Selling PC Parts, Accessories and building computer
systems.
|
|
Areas of expertise:
|
Selling motherboards, processors, memory, graphics
cards and other accessories.
|
|
Geographical areas:
|
We are based in North Wembley and do computer fairs
/ shows throughout London plus Southampton, Northampton,
Wolverhampton,...
|
|
Tools used:
|
Micro-Scope,
POST-Probe
and USB-Scope
|
|
How tools help:
|
It depends on which component I'm testing, but in general
these tools are helping us do the job better and faster.
|
|
Examples:
|
We had some returns from the customers but our suppliers
did not accept them as faulty, however after we provided
them with results of tests using the Micro 2000 diagnostic
tools - they accepted them.
|
| |
|
Company Name:
|
CIND IT Solutions
|
|
|
Company Telephone:
|
0207 498 6544 / 07961 032841
|
|
Company Address:
|
106A Oglander Road, East Duulwich, London, SE15 4DB
|
|
Company Activity:
|
PC System builder, sales and services (Maintenance,
repairs and upgrades).
|
|
Areas of expertise:
|
PC System builder, Maintenance, repairs and upgrades.
|
|
Geographical areas:
|
South East England at the moment.
|
|
Tools used:
|
Diagnostic
Toolkit
|
|
How tools help:
|
Faster and more accurately.
|
|
Examples:
|
Wipe a hard drive securly. Rewrote BIOS when the battery
was taken out for a long time and the BIOS disappeared.
|
|
Other Info:
|
The product is fantastic and helps me work more professionaly
instead of trial and error business.
|
| |
|
Company Name:
|
Compuwight
|
|
|
Web address:
|
www.compuwight.co.uk
|
|
Company Telephone:
|
01983 280529
|
|
Company Address:
|
Unit 5a, Prospect Business Centre, Prospect Road, Cowes,
Isle of Wight. P031 7AD
|
|
Company Activity:
|
Repairs, Troubleshooting, Upgrades, New Systems, Networks.
|
|
Areas of expertise:
|
Hardware Fault Finding, Windows OS, Networking, System
Building.
|
|
Geographical areas:
|
Isle of Wight
|
|
Tools used:
|
Micro-Scope
|
|
How tools help:
|
Better, faster, more accurately gives the customer
a professional service which builds confidence and future
business
|
|
Examples:
|
Proving to a customer that a memory module was causing
their system to crash and not a software/OS problem,
seeing it on the screen is difficult to argue against.
|
|
Other info:
|
Letting customers known that you use professional diagnostic
tools and not the old 'swapping parts until I think
it works' approach.
|
| |
|
Company Name:
|
Matmos Computer Systems
|
|
|
WEB ADDRESS:
|
www.matmos.co.uk
|
|
Company Telephone:
|
01444482091
|
|
Company Address:
|
The Enterprise Park, Lewes Road, Lindfield, West Sussex,
RH16 2LH
|
|
Company Activity:
|
Systems Integrators / VAR
|
|
Areas of expertise:
|
Networks / Servers - Install & Upgrades with support
contracts
|
|
Geographical areas:
|
South East England
|
|
Tools used:
|
Microscope,
Post
Probe, USB
Scope
|
|
How tools help:
|
Automates fault diagnosis
|
|
Examples:
|
All New Builds now run through Micro-Scope tests –
which have significantly reduced warranty call-outs
for us.
|
|
Tips:
|
Ensure its set for output report to floppy or printer.
|
| |
|
Company Name:
|
In Touch Technical Services Ltd
|
|
|
WEB ADDRESS:
|
www.ittsl.com
|
|
Company Telephone:
|
0870 442 8366
|
|
Company Address:
|
The Old Bakery, Portsmouth Road, Bursledon, Southampton,
Hampshire, SO31 8EQ
|
|
Company Activity:
|
Complete range of Information & Communication Technology
products and services.
|
|
Areas of expertise:
|
PC & Server Support, Web Design, Networking, Hardware
& Software Sales, Telephony Consultancy
|
|
Geographical areas:
|
Southampton, Hampshire, and adjacent counties.
|
|
Tools used:
|
Universal
Diagnostic Toolkit
|
|
How tools help:
|
Allows us to test at a level below the operating system.
|
|
Examples:
|
We have found often that it will find the most minor
of faults, otherwise undetected.
|
| |
|
Company Name:
|
Binary-Box Computer Services
|
|
|
WEB ADDRESS:
|
www.binary-box.co.uk
|
|
Company Telephone:
|
01733 247123
|
|
Company Address:
|
Ford Close, Yaxley, Peterborough, PE7 3DT
|
|
Company Activity:
|
New P.C. Builds, P.C. Repairs & Upgrades, Consumable
supplies
|
|
Areas of expertise:
|
P.C. Repairs & upgrades
|
|
Geographical areas:
|
Peterborough area.
|
|
Tools used:
|
Diagnostic
Toolkit
|
|
How tools help:
|
Takes the guesswork out of some potentially difficult
problems which are hard to find.
|
| |
|
Company Name:
|
TWS Computer Services Ltd.
|
|
|
WEB ADDRESS:
|
www.twsweb.co.uk
|
|
Company Telephone:
|
01825 713510
|
|
Company Address:
|
The Martlets, High Street, Nutley, Uckfield, East Sussex,
TN22 3NN
|
|
Company Activity:
|
Computer Services for Small Business and Individuals
including Networking, Web Services.
|
|
Areas of expertise:
|
Windows 2003 Server, Exchange 2003, Networking and
PC installations.
|
|
Geographical areas:
|
South East England for on-site and Worldwide for Web
Services
|
|
Tools used:
|
Micro
Scope, Post
Probe, USB
Scope
|
|
How tools help:
|
It is very useful to have an Operating System independent
hardware diagnostics system.
|
|
Examples:
|
I have proved USB port failure by using USB probe when
the Operating System failed to recognise peripherals.
|
|
Tips:
|
Don't leave it in the office when "working on customer
site visits.
|
| |
|
Company Name:
|
J.HORSLEY ELECTRONICS
|
|
|
Company Telephone:
|
01425 619025
|
|
Company Address:
|
20 Belmont Road, New Milton, Hampshire, BH25 5AZ
|
|
Company Activity:
|
Repairs of all types P.CB'S down to component level.
|
|
Areas of expertise:
|
Repair of marine electronics, analogue & digital circuits,
computer & printers.
|
|
Geographical areas:
|
Europe
|
|
Tools used:
|
Micro-Scope
|
|
How tools help:
|
I use it to test RAM and for testing video memory and
low level formatting hard drives.
|
|
Tips:
|
Upgrade the Micro-Scope
|
| |
|
Company Name:
|
Island Technology Systems Ltd
|
|
|
Web address:
|
www.islandtechnologysystems.co.uk
|
|
Company Telephone:
|
01983 290 447
|
|
Company Address:
|
18 Yarborough Road, East Cowes, Isle of Wight
|
|
Company Activity:
|
Service and Sales of IT equipment.
|
|
Areas of expertise:
|
All areas
|
|
Geographical areas:
|
The Isle of Wight for Service, and the UK for sales
|
|
Tools used:
|
Micro-Scope,
POST-Probe,
USB-Scope
|
|
How tools help:
|
Getting to the root of a problem using information
supplied by the customer can sometimes be very time
consuming. Especially when they are 'sure' it's the
motherboard.
|
|
Examples:
|
A small network was continually crashing. It could
have taken ages to go through each computer. Using the
Micro 2000 tools meant it took a fraction of the time.
It correctly diagnosed there was a problem with a USB
printer. Once removed, the system ran perfectly.
|
| |
|
Company Name:
|
x-pc systems
|
|
|
Web address:
|
www.x-pcsystems.co.uk
|
|
Company Telephone:
|
02392 436980
|
|
Company Address:
|
326 Middlepark Way, Havant, Hants, P09 5DS
|
|
Company Activity:
|
PC Repairs, Maintenance and Upgrades.
|
|
Areas of expertise:
|
Fault Diagnostics / Maintenance
|
|
Geographical areas:
|
Portsmouth and Surrounding Areas / West Sussex
|
|
Tools used:
|
Micro-Scope,
POST-Probe,
USB-Scope
|
|
How tools help:
|
I have found that using Micro-Scope has cut the amount
of time I spend diagnosing equipment which means the
customers are happier with my service.
|
|
Examples:
|
I had one customer who told me that he had been to
3 other pc repairers in my area with a fault on his
system which kept shutting down the computer and every
time he was told there was nothing wrong with the hardware
it was just a Trojan. He then came to me and after running
some tests on the system with Micro-Scope I found one
of his memory sticks was failing after benchmarking
it, I replaced the memory and the system hasn't crashed
since. So thanks to MICRO-SCOPE I now have a new customer.
|
| |
|
Company Name:
|
Solnet Solutions Limited
|
|
|
Web address:
|
www.solnetltd.com
|
|
Company Telephone:
|
0870 041 2233
|
|
Company Address:
|
37b New Cavendish Street, London, W1G 8JR
|
|
Company Activity:
|
IT Solutions Provider
|
|
Areas of expertise:
|
LANs, WANs, Networking, Communications, Hardware, Software
|
|
Geographical areas:
|
London, UK, Europe for software
|
|
Tools used:
|
Diagnostic
Toolkit
|
|
How tools help:
|
It helps us work more accurately and faster.
|
| |
|
Company Name:
|
Amberley Computer Systems
|
|
|
Web address:
|
www.amberleycomputersystems.com
|
|
Company Telephone:
|
0845 644 1294
|
|
Company Address:
|
116 Worplesdon Road, Guildford, Surrey, GU2 9RT
|
|
Company Activity:
|
Complete solutions provider B2B Installations and maintenance
of PC's Servers and Data recovery / IT consultants
|
|
Areas of expertise:
|
Servers workstations, Microsoft partners, Seagate partners,
APC power specialists, Networking, Corporate PCA Members,
Mamut Business software, Microsoft licensing
|
|
Geographical areas:
|
Surrey and the South East
|
|
Tools used:
|
Diagnostic
Toolkit
|
| |
