Micro2000 User Award

Northern Ireland

Company Name:

QBS

WEB ADDRESS:

www.qbsco.co.uk

Company Telephone:

02870320896

Company Address:

4 Waterside House, 1 Strand Road, Coleraine, BT51 3AA

Company Activity:

Provide PC Upgrade and repair service, problem solving and wired & wireless network set up for homes and small businesses.

Areas of expertise:

PC repairs and setting up networks. (Also web designer)

Geographical areas:

Northern Ireland

Tools used:

Micro-Scope

How tools help:

Much better at tracing hardware faults than the 'trial and error' method so often employed by PC technicians

Examples:

Micro-Scope has managed to diagnose problems even on apparently dead PC's!

Other info:

A long-term user of Micro-Scope who thoroughly recommends this software diagnostic tool.

Company Name:

The Computer Mechanic

WEB ADDRESS:

www.thecomputermechanic.net

Company Telephone:

02890 716975

Company Address:

64 Mountainview Gardens, Crumlin Road, Belfast BT14 7GW

Company Activity:

Computer repair, maintenance and upgrades. Network design and build.

Areas of expertise:

MCSE –Networking / Computer repair

Geographical areas:

Northern Ireland

Tools used:

Micro-Scope, POST-Probe

How tools help:

They can often point in right direction for repair process or confirm my own suspicions on problem areas.

Examples:

Using POST Probe I have narrowed down potential problems to key computer components - which I tested individually - Mother board-Processor- Hard drive -Quick diagnosis saves time and provides direction.

Tips:

Just keep notes of experience of different equipment or exceptions you encounter e.g. Compaq machines may fail to start because of keyboard failure - so always carry a spare key board? - This will allow you to run Micro-Scope to checkout other possible faults or problems?!

Company Name:

Peninsula Printer Supplies

Company Telephone:

028 4277 2906

Company Address:

32 Ballyeasborough Road, Ballyeasborough, Co. Down, BT22 1DB

Company Activity:

Supply of Desktop Publishing Consumables, new & used computer equipment
Plus repairs / upgrades to existing machines and professional virus removal

Areas of expertise:

Repairs and upgrades, Virus removal

Geographical areas:

Greater Belfast and Co. Down

Tools used:

Micro-Scope, Diagnostic Toolkit

How tools help:

Micro-Scope definitely speeds up the diagnosis of faults, giving accurate information to the technician. It also gives customers a sense of assurance to see professional equipment being used on their equipment.

Examples:

I use it on 90% of the machines that come in for repair, so 90% of my repair turnover results from using Microscope!

Tips:

Use it as much as possible as it is fast, reliable and accurate.

Company Name:

Mega PC Systems

Web Address:

www.megapcsystems.co.uk

Company Telephone:

02871 383143

Company Address:

47 Urney Road, Strabane, County Tyrone, Northern Ireland, BT82 9DB

Company Activity:

Retail outlet dealing in new custom builds and used personal computer systems. Repairs and upgrades.

Areas of expertise:

Repair Maintenance and upgrade of IBM compatible windows based PC systems.

Geographical areas:

Strabane and Northern Ireland

Tools used:

USB-Scope, Diagnostic Toolkit

How tools help:

The most time consuming aspect of PC repair is finding the problem in the first place - this is where the Micro 2000 products are an invaluable asset to our company.

Company Name:

PJF Computer Solutions

Web Address:

www.pjfraser.com

Company Telephone:

02892622877

Company Address:

54 Kesh Road, Maze, Lisburn, Co Antrim. BT27 5RR

Company Activity:

Supply computer support for business and private customers. Internet, Networks, Repairs, Upgrades, etc

Areas of expertise:

Repairs, software configuration, networks, broadband, internet

Geographical areas:

Northern Ireland

Tools used:

Micro-Scope, Diagnostic Toolkit

How tools help:

This toolkit has saved me many hours in quickly diagnosing problems, helping me keep on time and sane.

Company Name:

University of Ulster

Web Address:

www.ulster.ac.uk

Company Telephone:

02870323162

Company Address:

Cromore Road, Coleraine, BT52 1SA

Company Activity:

IT/Engineering

Geographical areas:

Worldwide

Tools used:

Diagnostic Toolkit

How tools help:

I can now accurately perform diagnostics on problem PC's without using swap methods in a timely and efficient manner, and use the Micro 2000 software and hardware diagnostics to accurately report the faults to system and component suppliers.